In short
- EU, EEA and UK
- 14 days, first payment
- Renewals
- Not refunded
- Cancel
- Any time
This policy covers MarketTrace Pro subscriptions, monthly and yearly.
01Cancel any time
You can cancel at any time: open the Pro menu and choose Manage subscription, which opens the Creem customer portal. Pro stays active until the end of the period you paid for, and you are not charged again.
02Refunds in the EU, the EEA and the UK
If you live in the European Union, the European Economic Area or the United Kingdom, you can get a full refund within 14 days of your first payment, for any reason. We go by the billing country you entered at checkout.
03Other payments
Other payments are not refunded: renewals, payments from outside the EU, the EEA and the UK, and first payments older than 14 days. To avoid the next charge, cancel before your renewal date.
04If we made a mistake
Wherever you live, if we charged you twice, charged you after you cancelled, or Pro did not switch on for your account and we could not fix it, we refund that payment in full.
05How to ask
Email [email protected] from the address you paid with, and we will refund you through Creem, our Merchant of Record. If a charge looks wrong, please write to us before you contact your bank: a refund from us is faster than a bank dispute.
06After a refund
Pro ends when the refund is processed. The money goes back to the payment method you used. How long that takes depends on your bank or card issuer.
07Your rights
Nothing in this policy limits the rights you have under the consumer law of your country.
Contact
[email protected] · see also Terms of Service and the Privacy Policy.